Your store sends automated email notifications to your customers on following instances:
| Notifications | Events |
| Order Confirmation | When a shopper places an order on your online store, your store sends order confirmation with details of product information |
| Order Fully processed | When you fully process order, your store sends email to your shopper with shipping details such as shipping carrier, shipping date, tracking code etc. |
| Order Cancelled | The email is sent when you cancel an order |
| Order Ready to Dispatch | Before you ship an order, you get a chance to mark order as 'ready to ship'. You mark, the email triggers |
| New customer signup welcome message | At the time of customer registration on your online store. The email contains registration activation code. |
| Customer forgot password recovery email | When shopper is unable to login and request password recovery, the email is sent |
| Resent registration activation code | For some reason if shopper doesn't get activation email. Your store will prompt user to send activation code. This is when an email is shot |
| Abandoned Cart | While completing checkout, when shopper fails to complete the shopping, your store sends automated shopping cart details with an option to complete the checkout |
Steps to Edit Email triggers
- Go to Dashboard > Settings > Notifications
- Click on 'Email Triggers'
- You will see list of all the email triggers
- Click on the list to edit
- You can change subject of the email and edit content of the email templates
- Click the 'Preview' link to see the change
- Hit Save Template to save the changes you have made